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Frequently asked questions

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Frequently asked questions

Your questions answered

What do I need to pack when I receive weekend respite care?

When you stay with us for the weekend, you'll want to pack daily necessities such as:

  • Enough changes of clothes to last you the weekend
  • Pyjamas
  • Toiletries
  • Medicine
  • A list of dietary requirements

Plus any devices you use often, and chargers for these devices.

What happens if I need to stay longer than the weekend?

It has happened before. Sometimes, a resident's carer is unable to resume duties once the weekend is over. In these cases, we work with our residents to find the best alternate solution — whether that involves staying longer in our homes, or accessing our day respite program instead. But we'll never leave you without care.

What happens if I want to access the lifestyle program, but I don't want to live in the aged care home?

You can stay connected with us and any friends you made during your stay by accessing our day respite services. Get in touch with our team to find out if your eligible, and how day respite works.

How much does it cost for urgent respite care?

That depends on which home you are attending, and what type of room you'd like to secure. At MACG, we keep our costs low because we believe everyone deserves access to support and care. For more information, contact our friendly team and we'd be happy to walk you through the costs of our services.

Do I need to bring anything with me?

While we provide rooms and bedding, we recommend bringing a few items with you, even for a short stay. Try to remember to bring the following with you:

  • Any medication you take
  • Footwear
  • Clothes to wear during the day
  • Nightclothes
  • Toiletries

We also ask that you label any clothes you bring so they don't get mixed up or lost.

What happens if I get sick while I'm in emergency respite care?

We have registered nurses on-site. If you are very unwell, we'll ensure you get to hospital quickly and receive medical treatment. If you have a preference for how you'd like the situation to be handled should you fall sick, please let us know. This way, we can make sure you receive treatment your way.

Who is short term respite care for?

Short term respite care is for older people who need to live with round the clock professional care, but only for a limited amount of time. It's ideal for people who might live with a carer at home, for a period in which the carer is unavailable. We can provide care for people living with dementia or Alzheimer's, but also for older people not not living with those conditions.

What should I bring along for my short term respite care stay?

There are certain things that we recommend our guests bring along, even when they're just coming for a short stay.

  • Any prescription medicine that will be required
  • A few sets of clothes with names written on the tags
  • Any mobile phones, laptops, or tablets required
  • Contact numbers of friends and family
  • Specific equipment such as a walking stick or walker (if used)
  • Toiletries
  • A list of dietary requirements

What if I want a longer stay in respite care?

That's absolutely fine! In addition to short term respite care, we also offer long term respite care and also permanent residential care.

What are the benefits of dementia respite care?

Dementia respite care is a great way for carers to get a break, confident in the knowledge that great care is still being provided to the person living with dementia while the carer is away. At MACG, we can provide care for a variety of different times and situations. For example, we have day centre care, short term, long term, and emergency respite options.

Am I eligible for dementia respite care?

Carers can access dementia respite care if they care for somebody with dementia. Other forms of respite care are available for carers who look after somebody aged 65 or over (or 50 years or over if the person being cared for is a Torres Strait Islander or an Aboriginal person). Government-subsidised respite care can be accessed for both overnight and day stays in our homes.

I usually provide palliative care for my loved one, but there has been an emergency. Can you help?

We certainly can. We can provide respite care at short notice, subbing in for palliative carers when they have an emergency. Respite care is subsidised by the government for a set number of days per year, and we endeavour to keep beds free for respite care so you people can move in at a time that suits them.

Do you only offer palliative care for cancer?

We administer palliative care for many terminal conditions. Reach out to our team for more guidance on support we offer, including palliative care for cancer.

What does motor neurone disease end of life care entail?

It is always possible to provide home palliative care for motor neurone disease. Conditions such as motor neurone disease frequently progress to the point of requiring dedicated full-time care. At MACG, we are committed to nursing individuals and meeting their needs across physical and other dimensions.

Is motor neurone disease the only condition you treat palliatively?

Not at all, MACG can administer palliative treatment regardless of the specific terminal condition. Our team can provide further guidance, including palliative treatment for motor neurone disease.

How costly is palliative care?

The expenses associated with palliative care depend on a number of things including:

  • The home you choose
  • The features of this home you choose
  • The intensity and scale of necessary medical treatment

We can explore the unique needs of every resident, along with information on care requirements and costs.

What do you provide with end of life care for lung diseases?

Not everybody is able to receive lung cancer palliative care at home. In an advanced condition, respiratory illnesses like lung cancer require full time care. At MACG, we provide the best possible end of life care, with treatment that addresses physical, spiritual, and emotional needs.

Can you provide palliative care for other diseases?

Yes. We can provide palliative care for many different diseases, from lung and ovarian cancer palliative care to care for people with dementia. Get in contact with our team, and find out more about what we can do to help.

What does palliative care cost?

There are a number of factors that modify the cost of palliative care at our homes. For example:

  • The home you choose
  • The features of the room you'd prefer

Our team can provide more information and discuss what is necessary to address any specific needs. We can also provide guidance around the scope and costs of care.

What is involved in dementia palliative care?

When people are unable to access home palliative dementia care, full time dedicated settings are required. At MACG, our nursing staff are qualified to give holistic treatment targeting body, mind and spirit.

Is dementia the only illness you treat palliatively?

Our qualified nursing staff can nurture individuals through any terminal condition. If you reach out to us, we can provide more guidance on what to do during this difficult time.

What expenses are involved in palliative care?

Palliative care expenses vary depending on:

  • the size of the residence you select
  • the features you decide on
  • the intensity of medical care we provide

We can work together on unique preferences and needs, plus advice on the costs and extent of care.

What stroke palliative care do you provide?

We have a team of trained, registered nurses who provide care 24/7. They're experienced in working with people who have had a stroke, and are able to provide excellent palliative care. We provide palliative care for many different conditions, including people who have had a stroke.

How soon can you admit a person who has had a stroke for palliative care?

We work as quickly as possible to admit people into our homes, so we can start providing care. We do, however, limit the number of beds we offer, and availability varies. Get in contact with our team to find out a more precise timeline for admission.

What does stroke palliative care cost?

The costs of stroke palliative care, like all palliative care we provide, depends on several factors. For example, we look at:

  • The kind of medical care being provided
  • The kind of room selected
  • Additional features of care

Reach out to our team to find out more, and we'll outline the costs of the specific care you need.

What qualifications do your staff have?

MACG is dedicated to maintaining excellent standards when it comes to recruiting new employees. All nursing and care team members hold full registrations and qualifications, where applicable. Care team members and housekeeping staff are qualified with relevant industry certificates.

Can you provide palliative care emergency medicine and medical treatment?

Absolutely. We have registered nurses on-site, ready to help. If requested, we are able to take patients to hospital for further medical treatment. It's all about tailoring palliative care to your wants and needs.

What does your end of life cancer care involve?

Sometimes, it is not possible for people to receive home palliative care for cancer. Illnesses like cancer can often progress to needing full time care in a dedicated setting. At MACG, we take care of individuals physically, emotionally and spiritually, providing 24/7 care for those who need it.

What are your staffing ratios?

Staff ratios are set according to resident acuity. Staff ratios vary within each home and required changes are monitored and adjusted on a regular basis.

What does emergency palliative care cost?

There are several different factors that can impact the cost of care at our homes. Things like:

  • The home you choose
  • The kind of room you'd prefer

For more information, contact our team and talk about your specific needs. We'll be able to provide specific details about the cost and scope of the care we can provide.

How will you make sure my parent will be safe?

As a provider, we have an obligation to act reasonably in the provision of a safe and secure environment for our residents. We perform regular environmental audits and risk assessments and CCTV is installed through each home. Entrances and exits are operated by keypads and the call bell system allows residents to contact staff from anywhere within the home. We have installed sensor doors, lights, and mats for extra support when required.

How expensive is palliative care?

Palliative care costs vary depending on several factors including:

  • the size of the home you select
  • home features you choose
  • the level of medical involvement

The MACG team can discuss unique needs and preferences, along with advice on care costs.

What security measures do you have in place?

All homes have CCTV in all public areas – including the surrounding grounds. These are monitored 24-hours a day. Call bell systems have been installed in every bedroom/bathroom, as well as communal spaces. All entrances and exits are controlled by a keypad. Visitors must sign in upon arrival and departure.

How do you manage feedback or complaints from residents and families?

We acknowledge receipt of concerns within 24 business hours. We'll investigate the matter, contact the manager of the home and organise a meeting to discuss or resolve if required. A detailed action plan for resolution (if appropriate) will be put in place, and we'll schedule a follow up meeting to make sure the matter has been resolved satisfactorily.

The managing director, or Director of Care, may involve an independent facilitator to mediate or conciliate. If a concern is unable to be resolved, external agencies may be accessed to assist with resolution.

What lifestyle and wellbeing activities do you offer?

Our lifestyle programs promote physical and emotional wellbeing, social engagement, and cultural and spiritual support and recognition.

Activities include: mobility and wellness programs, Tai Chi, meditation, sensory programs, pastoral or spiritual support, social and cultural experiences, celebrations and commemorations.

We also focus on supporting individual interests and providing opportunities to engage with meaning and purpose within the home, and local communities. We support activities such as:

  • Gardening
  • Cooking
  • Book clubs
  • Computer classes
  • Special interest groups

What aged care services do you offer?

We offer comprehensive palliative care, respite care, and residential care services. We also offer dementia support programs and respite day programs.

What is the difference between respite care and respite day program?

Day respite care is for those wishing to stay at a home for a short amount of time (anywhere from an overnight to a month). The respite day program is for those who want to experience the residential home lifestyle, in a non-committal way. You can attend programs and activities and return home at the end of the day – it's a good way to 'try out' the residential experience.

How much does aged care cost?

The government subsidies aged care in Australia. Residents are asked to pay basic daily fees and Refundable Accommodation Deposit, as assessed by the government. These fees are calculated depending on the person's individual financial circumstances. You can see the base fees for each of our homes when you click on our location pages.

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