When you stay with us for the weekend, you'll want to pack daily necessities such as:
Plus any devices you use often, and chargers for these devices.
It has happened before. Sometimes, a resident's carer is unable to resume duties once the weekend is over. In these cases, we work with our residents to find the best alternate solution — whether that involves staying longer in our homes, or accessing our day respite program instead. But we'll never leave you without care.
You can stay connected with us and any friends you made during your stay by accessing our day respite services. Get in touch with our team to find out if your eligible, and how day respite works.
That depends on which home you are attending, and what type of room you'd like to secure. At MACG, we keep our costs low because we believe everyone deserves access to support and care. For more information, contact our friendly team and we'd be happy to walk you through the costs of our services.
While we provide rooms and bedding, we recommend bringing a few items with you, even for a short stay. Try to remember to bring the following with you:
We also ask that you label any clothes you bring so they don't get mixed up or lost.
We have registered nurses on-site. If you are very unwell, we'll ensure you get to hospital quickly and receive medical treatment. If you have a preference for how you'd like the situation to be handled should you fall sick, please let us know. This way, we can make sure you receive treatment your way.
Short term respite care is for older people who need to live with round the clock professional care, but only for a limited amount of time. It's ideal for people who might live with a carer at home, for a period in which the carer is unavailable.
There are certain things that we recommend our guests bring along, even when they're just coming for a short stay.
That's absolutely fine! In addition to short term respite care, we also offer long term respite care and also permanent residential care.
MACG is dedicated to maintaining excellent standards when it comes to recruiting new employees. All nursing and care team members hold full registrations and qualifications, where applicable. Care team members and housekeeping staff are qualified with relevant industry certificates.
Staff ratios are set according to resident acuity. Staff ratios vary within each home and required changes are monitored and adjusted on a regular basis.
As a provider, we have an obligation to act reasonably in the provision of a safe and secure environment for our residents. We perform regular environmental audits and risk assessments and CCTV is installed through each home. Entrances and exits are operated by keypads and the call bell system allows residents to contact staff from anywhere within the home. We have installed sensor doors, lights, and mats for extra support when required.
All homes have CCTV in all public areas – including the surrounding grounds. These are monitored 24-hours a day. Call bell systems have been installed in every bedroom/bathroom, as well as communal spaces. All entrances and exits are controlled by a keypad. Visitors must sign in upon arrival and departure.
We acknowledge receipt of concerns within 24 business hours. We'll investigate the matter, contact the manager of the home and organise a meeting to discuss or resolve if required. A detailed action plan for resolution (if appropriate) will be put in place, and we'll schedule a follow up meeting to make sure the matter has been resolved satisfactorily.
The managing director, or Director of Care, may involve an independent facilitator to mediate or conciliate. If a concern is unable to be resolved, external agencies may be accessed to assist with resolution.
Our lifestyle programs promote physical and emotional wellbeing, social engagement, and cultural and spiritual support and recognition.
Activities include: mobility and wellness programs, Tai Chi, meditation, sensory programs, pastoral or spiritual support, social and cultural experiences, celebrations and commemorations.
We also focus on supporting individual interests and providing opportunities to engage with meaning and purpose within the home, and local communities. We support activities such as:
We offer comprehensive palliative care, respite care, and residential care services. We also offer dementia support programs and respite day programs.
Day respite care is for those wishing to stay at a home for a short amount of time (anywhere from an overnight to a month). The respite day program is for those who want to experience the residential home lifestyle, in a non-committal way. You can attend programs and activities and return home at the end of the day – it's a good way to 'try out' the residential experience.
The government subsidies aged care in Australia. Residents are asked to pay basic daily fees and Refundable Accommodation Deposit, as assessed by the government. These fees are calculated depending on the person's individual financial circumstances. You can see the base fees for each of our homes when you click on our location pages.