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Frequently asked questions

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Frequently asked questions

Your questions answered

What do I need to pack when I receive weekend respite care?

When you stay with us for the weekend, you'll want to pack daily necessities such as:

  • Enough changes of clothes to last you the weekend
  • Pyjamas
  • Toiletries
  • Medicine
  • A list of dietary requirements

Plus any devices you use often, and chargers for these devices.

What happens if I need to stay longer than the weekend?

It has happened before. Sometimes, a resident's carer is unable to resume duties once the weekend is over. In these cases, we work with our residents to find the best alternate solution — whether that involves staying longer in our homes, or accessing our day respite program instead. But we'll never leave you without care.

What happens if I want to access the lifestyle program, but I don't want to live in the aged care home?

You can stay connected with us and any friends you made during your stay by accessing our day respite services. Get in touch with our team to find out if your eligible, and how day respite works.

How much does it cost for urgent respite care?

That depends on which home you are attending, and what type of room you'd like to secure. At MACG, we keep our costs low because we believe everyone deserves access to support and care. For more information, contact our friendly team and we'd be happy to walk you through the costs of our services.

Do I need to bring anything with me?

While we provide rooms and bedding, we recommend bringing a few items with you, even for a short stay. Try to remember to bring the following with you:

  • Any medication you take
  • Footwear
  • Clothes to wear during the day
  • Nightclothes
  • Toiletries

We also ask that you label any clothes you bring so they don't get mixed up or lost.

What happens if I get sick while I'm in emergency respite care?

We have registered nurses on-site. If you are very unwell, we'll ensure you get to hospital quickly and receive medical treatment. If you have a preference for how you'd like the situation to be handled should you fall sick, please let us know. This way, we can make sure you receive treatment your way.

Who is short term respite care for?

Short term respite care is for older people who need to live with round the clock professional care, but only for a limited amount of time. It's ideal for people who might live with a carer at home, for a period in which the carer is unavailable.

What should I bring along for my short term respite care stay?

There are certain things that we recommend our guests bring along, even when they're just coming for a short stay.

  • Any prescription medicine that will be required
  • A few sets of clothes with names written on the tags
  • Any mobile phones, laptops, or tablets required
  • Contact numbers of friends and family
  • Specific equipment such as a walking stick or walker (if used)
  • Toiletries
  • A list of dietary requirements

What if I want a longer stay in respite care?

That's absolutely fine! In addition to short term respite care, we also offer long term respite care and also permanent residential care.

What qualifications do your staff have?

MACG is dedicated to maintaining excellent standards when it comes to recruiting new employees. All nursing and care team members hold full registrations and qualifications, where applicable. Care team members and housekeeping staff are qualified with relevant industry certificates.

What are your staffing ratios?

Staff ratios are set according to resident acuity. Staff ratios vary within each home and required changes are monitored and adjusted on a regular basis.

How will you make sure my parent will be safe?

As a provider, we have an obligation to act reasonably in the provision of a safe and secure environment for our residents. We perform regular environmental audits and risk assessments and CCTV is installed through each home. Entrances and exits are operated by keypads and the call bell system allows residents to contact staff from anywhere within the home. We have installed sensor doors, lights, and mats for extra support when required.

What security measures do you have in place?

All homes have CCTV in all public areas – including the surrounding grounds. These are monitored 24-hours a day. Call bell systems have been installed in every bedroom/bathroom, as well as communal spaces. All entrances and exits are controlled by a keypad. Visitors must sign in upon arrival and departure.

How do you manage feedback or complaints from residents and families?

We acknowledge receipt of concerns within 24 business hours. We'll investigate the matter, contact the manager of the home and organise a meeting to discuss or resolve if required. A detailed action plan for resolution (if appropriate) will be put in place, and we'll schedule a follow up meeting to make sure the matter has been resolved satisfactorily.

The managing director, or Director of Care, may involve an independent facilitator to mediate or conciliate. If a concern is unable to be resolved, external agencies may be accessed to assist with resolution.

What lifestyle and wellbeing activities do you offer?

Our lifestyle programs promote physical and emotional wellbeing, social engagement, and cultural and spiritual support and recognition.

Activities include: mobility and wellness programs, Tai Chi, meditation, sensory programs, pastoral or spiritual support, social and cultural experiences, celebrations and commemorations.

We also focus on supporting individual interests and providing opportunities to engage with meaning and purpose within the home, and local communities. We support activities such as:

  • Gardening
  • Cooking
  • Book clubs
  • Computer classes
  • Special interest groups

What aged care services do you offer?

We offer comprehensive palliative care, respite care, and residential care services. We also offer dementia support programs and respite day programs.

What is the difference between respite care and respite day program?

Day respite care is for those wishing to stay at a home for a short amount of time (anywhere from an overnight to a month). The respite day program is for those who want to experience the residential home lifestyle, in a non-committal way. You can attend programs and activities and return home at the end of the day – it's a good way to 'try out' the residential experience.

How much does aged care cost?

The government subsidies aged care in Australia. Residents are asked to pay basic daily fees and Refundable Accommodation Deposit, as assessed by the government. These fees are calculated depending on the person's individual financial circumstances. You can see the base fees for each of our homes when you click on our location pages.

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