I became, in my own mind, part of this family. And they've looked after me with all my needs and it's made me very happy.
MACG is dedicated to maintaining excellent standards when it comes to recruiting new employees. All nursing and care team members hold full registrations and qualifications, where applicable. Care team members and housekeeping staff are qualified with relevant industry certificates.
Staff ratios are set according to resident acuity. Staff ratios vary within each home and required changes are monitored and adjusted on a regular basis.
We understand the emotional strain the entire family can feel having to move your loved one into an aged care home. As a leading care provider, we take the responsibility for our residents’ safety very seriously.
We perform regular environmental audits and risk assessments to ensure our homes are safe and secure. We also have keypad entry and exits in all homes as well as CCTV in common areas. Residents can contact staff using the call bell systems throughout the home. We also have sensor mats and door sensors for extra security.
Family members are more than welcome to speak with their resident’s care worker to discuss specific care services or safety concerns.