Our response to the COVID-19 pandemic.
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Medical & Aged Care Group’s Response to COVID-19 Pandemic

COVID-19 policies

Updated as at 3rd April 2020

A special message from our Managing Director, Cameron McPherson

Updated as at 26th March 2020

It is the responsibility of Medical & Aged Care Group (MACG) to identify and comply with relevant legislation and regulations. MACG must fulfil their legal responsibilities in relation to infection control by adopting standard and transmission-based precautions as directed in the Australian Guidelines for the Prevention and Control of Infection in Healthcare (2019) and by state/territory public health authorities.

As the number of COVID-19 infections in the community rises, the Government has introduced strict guidelines around social distancing, self-isolation and has stopped mass gatherings.

With the risk of infection between individuals increasing, we have tightened restrictions on visitors to our Homes to preserve the health and wellbeing of our residents and employees.

All homes will be in a form of lockdown. Key pads have been secured, as such visitors will be discouraged from visiting our sites unless it’s essential during this challenging time.

Conditions of entry into our Homes

In line with the information provided by the Australian Government, a decision has been made to place a Condition of Entry for all MACG homes.

  • Visitors will only be allowed entry between the hours of 10am-5 pm Weekdays and 10am-2pm on Weekends (these hours maybe further amended if instructed by the government)
  • Casey Aged Care has been required to reduce visiting hours to 10am-2pm Weekdays and Weekends
  • Visitors are restricted to 2 per resident per day, for a maximum of 1 hour
  • Separate arrangements will be in place for those in " end of life phase" and will be addressed on a case by case basis in consultation with families and the home
  • Children under the age of 16 will be prohibited from visiting the home
  • Families members who have recently returned from overseas will not be permitted entry to the site, until they have completed a 14 day period of isolation and do not show any symptoms of the virus
  • All visitors will also be required to undertake a temperature check prior to entering the building, if an abnormal reading if detected, the individual will be refused entry and will be directed to see their GP immediately
  • Entry will be restricted via the front door only and visitors will be required to report to reception on arrival before entering the Home
  • Visits with residents will be in resident rooms, outdoor areas or designated areas as determined by the home
  • No personal contact with other residents during their visit and abstain from accessing communal areas e.g. lounge and dining rooms
  • Visits from volunteers, schools and community groups have been discontinued
  • Our suppliers have been notified that all deliveries are required to be left outside for collection by staff
  • Individuals refusing to comply with this directive will result with the individual being refused entry to the home
  • From May 1st, access to the home will be prohibited to those individuals who have not been vaccinated for influenza.

Individuals refusing to comply with this directive will result with the individual being refused entry to the home.

All homes will continue regular in-home activities for residents with each Home’s Lifestyle Program.

All staff are required to undertake a temperature check prior to entering the building, they are required to use hand sanitiser on entering and leaving the building, and are following strict infection control protocols whilst caring for our residents

All staff are undertaking competencies and attending further mandatory infection control education.

Resident Admissions

We are continuing to accept new permanent and respite residents. Please contact our Admissions Coordinator or the relevant Home for further details.

Weekly notices/updates are being provided to staff, residents and visitors in relation to the virus and how MACG are dealing or managing the situation. Any changes implemented will be based on the information from or at the direction of the above noted authorities.

COVID-19 Pandemic

Residential care homes are particularly susceptible to COVID-19 outbreaks. Even when homes actively try to prevent outbreaks occurring, many external factors may lead to residents or staff contracting the COVID-19 and outbreaks in residential care facilities.

If such an event occurs, strategies will need to be implemented to limit and control the spread of the virus within the home. Visitors, in line with Government directives, WILL NOT be able to access the home, all visiting will be stopped for the period of the outbreak and will not come back online until a clearance has been determined by the appropriate health authorities.

We do ask for your understanding in the coming weeks as we implement any required changes in line with the latest advice from health authorities. We seek your patience, assistance and support at this time as our Managers and staff do their best to maintain the welfare and wellbeing of our residents and each other.

Should you require further information regarding COVID-19, please refer to the Commonwealth Department of Health website: 



Cameron McPherson

Managing Director

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